Store Policies

PLACING AN ORDER

1. Shop Movie Magic USA until you find the item you want to purchase.
2. Click the "ADD TO CART" button.
3. You will be taken to the Shopping Cart. To continue shopping, click the "CONTINUE SHOPPING" button. Repeat these steps for each item you wish to purchase.
4. Once you are done shopping, click the "CHECK OUT" button. You can also change the quantity during this step if desired.
5. You will now be directed through the check out process, where you will enter essential information to process your order, such as payment method and shipping address. This information must be completed in order to process your order. Promotional codes can also be applied during these steps.  You must register on the web-site in order to use promotional codes and receive discounts.
   
6. To change shipping priorities, click the appropriate link.
7. Just before placing your order, you will have a final page that includes all appropriate information for your review.
8. After reviewing and verifying that all information is correct, you may place your order!

PAYMENT

Payment can be made by Paypal, credit card, check, cashiers check, or money order. There is no additional charge for using your credit card to make purchases. It is very important that you provide your exact billing address and telephone number as they appear on your credit card statement.

SHIPPING

Customer Service is our top priority. In most cases, orders will be shipped within 2 business days. Delivery time depends on shipping method chosen. Total delivery time equals processing time plus shipping time. All orders are shipped via the U.S. Postal Service. To provide you with the best value possible, we charge exact shipping based on weight for all domestic U.S. orders.  This ensures you pay the lowest possible price for shipping.  We also include Delivery Confirmation and insurance at no additional cost (a value of over $1.50)  Don't be fooled by claims of "Free Shipping" on other sites.  The cost of shipping is simply added to the item cost.  When more than one item is ordered, the "Free Shipping" method results in much higher total cost. 

Domestic Orders -

You may choose Media Mail (most economical but slowest - 7 to 14 days transit time plus processing), First Class (transit time 4 to 7 days plus processing), or Priority Mail (delivery time approximately 4 days plus processing)  Please note that shipping times vary based on time of the year and distance from our worldwide headquarters in Denison, Iowa. Christmas holidays increase shipping time. Shipping times listed above are an estimate based on what is normal for most times of the year.

Delivery Confirmation - Included with all Domestic orders. A Delivery Confirmation Number will be provided in the email sent to you when your order is shipped. Please note that it may be a day or two before tracking information appears on the postal service website.

Insurance - Included at no additional charge. If your movie is lost or damaged, we will replace it. Buy with confidence from Movie Magic USA!

International Orders -

International customers may choose:

First Class Mail International (normal delivery 7-14 days plus processing time).

Priority Mail International (normal delivery 3-7 days plus processing time).

Express Mail International (normal delivery 2-4 days plus processing time). 

Delivery Confirmation - Not available for First Class Mail International.

Insurance - Included at no additional charge. If your movie is lost or damaged, we will replace it. Buy with confidence from Movie Magic USA! Due to customs delays, no refund or replacement will be issued for 30 days. If order has not arrived within 30 days, a refund or replacement will be issued.

Customs Delays -  Please note that delays in Customs can drastically impact delivery times on international orders. Movie Magic USA is not responsible for customs delays and cannot predict with certainty delivery times for International Orders.

Duties & Customs Fees - Duties and Customs fees are the responsibility of the Buyer. Concerns or questions regarding these fees should be directed to your local Customs officials, as we have no knowledge or responsibility in the assignment of these fees.

DELAYS & BACKORDERS

a) Movie Magic USA is dedicated to filling all orders placed as quickly as possible. In some cases, items may be delayed or backordered. You will be notified by email in the event of a delay.

b) In rare instances that Movie Magic USA is unable to ship your order within 30 days, we will automatically cancel your order and notify you by email.

RETURN POLICY

a) Customer satisfaction is our top priority. Defective and damaged items may be returned within 30 days for a full refund or replacement. Please include your order number and an explanation of the defect with all returns, and let us know if you want a replacement or a refund.

b) If you return an item that is not defective because you simply no longer want the item, it must be in unopened and in like-new condition. In this case, Shipping & Handling will not be refunded, and restocking fees may apply.

c) Returns may be sent to the address below:

Movie Magic USA
Attn: Returns Dept
1957 Hwy 39
Denison, Ia 51442

SALES TAX

Iowa residents will be charged 7% sales tax, in accordance with current tax laws.

COMING SOON (PRE-ORDERS)

Movie Magic USA offers Pre-Orders beginning approximately 30 days before the release date. These orders will be shipped the day they are received in our facilities. The release date will be clearly stated in the item description, so that you will know the shipping date. For multiple orders that include a Pre-Order, the entire order will ship on the release date of the Pre-Order.

PRIVACY POLICY

a) A customer's right to privacy is respected at Movie Magic USA. We collect only the information needed to process your order, and to communicate with you regarding your order. The information we must collect to process your order includes your name, email address, shipping address, billing address, and credit card information if paying by credit card.

b) Movie Magic USA will not rent, sell or share your name or personal information with anyone at any time.

c) Movie Magic USA reserves the right to update this privacy policy at anytime.

Our Philosophy

Our business is based on these Core Values:

THE GOLDEN RULE, INTEGRITY, SENSE OF URGENCY, VISION, IMPROVEMENT

THE GOLDEN RULE - We treat our customers the way we want to be treated. This is our most basic and important core value, and the key ingredient in our success.

INTEGRITY - We believe that honesty with our customers is the best policy.

SENSE OF URGENCY - Shipping customer orders as quickly as possible is one of our highest priorities.

VISION - Our vision is to share the magic of good movies with others. We hand select our titles based on their merit. We love movies - this is not only our business, it is a labor of love.

IMPROVEMENT - We are always looking for ways to improve and become more efficient, because in so doing we can improve service to our customers and offer even greater savings.

To support these core values we dedicate a great deal of resources to Customer Service. You may find a movie on another site slightly cheaper than our price, although not by much. We believe, however, that great prices plus outstanding customer service equals your best value.

How long will you wait for an answer from the other site? At Movie Magic USA, you can expect an answer within two business days at the most, usually one. Customer Service is our passion. This is the reason our motto is "Magically Fast Shipping And Exceptional Service."

If there is a problem, will you be treated professionally and with concern, or will you wait days for an answer, only to be disappointed by the response? At Movie Magic USA, you can count on us to treat you as we would want to be treated. We will apply the Golden Rule.

Do you have to avoid adult titles with pornagraphic images on other sites? We do not and will not carry adult titles on this site. Not Now. Not ever.

Do you have to pay extra for insurance? For Delivery Confirmation? At Movie Magic USA, insurance and Delivery Confirmation are included with every order.

Finally, we hope you can see that we sell movies because we do believe in the magic of movies, and we want to share it with others. We believe in its ability to bring magic and inspiration to our lives. When we first started selling movies on ebay, we received an email from a customer who was so thankful for finding the very last movie she saw with her Dad before he passed away. She described how it brought back such vivid memories of watching it with the father she missed so very much. I knew exactly what she meant because I could so clearly remember the movies I watched with my Dad in his final days back in January of 2002. Special magical memories I can always recall by putting MEN OF HONOR in my DVD player.

If you have a question that is not answered here, please email us.

Thanks for letting us share the magic.

Steven & Crystal Holt
Movie Magic USA

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