Store Policies

ImageSoft offers the following Returns Policy:

All returns must have prior approval from our customer service department. Please call 248-948-8100 and request a return.

Returns within 30 days:
Merchandise, which has been returned, unopened and “as new” in its original packaging within 30 days from the initial invoice date will receive 100% account credit minus shipping charges. Once product is returned, and it has been determined the outer seal has been broken; you will be subject to our opened equipment policy.

Returns 31 days and beyond:
Equipment returned beyond 30 days and within 60 days from the initial invoice date, which has been unopened and “as new” in its original packaging will be subject to a 5% restocking fee. Return requests of new and unused merchandise beyond 60 days from the invoice date will be reviewed on an individual basis with effort being made to accommodate your request. ImageSoft shall retain sole discretion in approving a return authorization. If approved, an appropriate restocking fee will be determined, based upon, but not limited to, the manufacturer policies, warranty guidelines and prevailing manufacturers pricing policies.

Opened Merchandise:
Once merchandise has been opened it is considered "used equipment" and therefore cannot be resold as new. Each circumstance is unique and therefore must be reviewed on an individual basis.

DOA / Defective Returns
Defective returns are Products purchased that are inoperable or do not function in accordance with the specifications published by the manufacturer and are covered by the manufacturers published warranty. Products that are inoperable upon initial use are usually eligible for return within 30 days from receipt date. We will make every reasonable effort to exchange, repair or credit defective products.

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