FAQ
 
Q: Is it safe to order on line?
A: Yes!  Our shopping cart uses an SSL certificate to make sure your details are communicated only to our credit card processor and not to any peeping toms.  We don't keep any of your payment information on file. 

Q: What sort of payment do you accept?
A: We take Visa, Mastercard, AMEX, Paypal, and eChecks. 

Q: How long will it take for me to receive my goodies?
A: We normally process orders within 3-4 business days, and we ship with UPS Ground from Los Angeles.  If you use a PO Box or live outside the USA, we'll ship with Airmail either from LA or Bangkok, depending upon where you are.  Please allow a few extra days for processing and shipping.

Q: What are your shipping costs?
A: You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the Invoice you see before confirming your order.

Q: How can I view the status of my order?
A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.

Q: What about returns?
A: Sorry ladies, no can do.  With the rare exception of defective items, we cannot accept returns.  If you absolutely must, you may ask nicely for an exchange or store credit for an unused item.  You must contact as within 7 days of receiving your stuff for a preauthorization.  You will be responsible for any additional shipping charges incurred.  

Q: Do I have to pay sales tax?
A: Orders shipped ot California are subject to 7.75% sales tax. International deliveries may be subject to additional duties or tariffs.

Q: Are you gonna sell my info to another company so they can hit me up?
A: Of course not, silly!  We *hate* sharing. 

Q: I have a question you didn't answer here.  How can I contact you?
A: Drop us a line and we'll get back to you in two shakes of a lamb's tail: customerservice(at)hbnyc(dot)net

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