FAQ

Q: How can I view the status of my order?
A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.

Q: What are your shipping costs?
A: US and Canada residents Pay only $4.25USD shipping and handling for first item and $0.75 for each additional piece. 

The EU, Australia and New Zealand residents pay only $5.00USD shipping and handling for the first item and $0.75USD for each additional piece.

You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the Invoice you see before confirming your order.

Q: Why is my shopping cart mysteriously empty when I proceed to checkout? 

A: If your browser security is set too high, or you have a pop-up blocker interfering, your shopping cart may empty when proceeding to the Check Out.  In order to place a transaction, ProStores requires that browsers have cookies be enabled.  

This site requires the use of browser cookies for normal operation. Please enable cookies by adjusting your browser’s privacy settings to MEDIUM.  Once the browser settings are set to medium, the shopping cart will maintain the products placed in the shopping cart and you can proceed to check out.

The following links may be helpful to enable cookies:

http://www.netfaqs.com/windows/Browsers/IE/6/index.asp?bisp=

http://www.netfaqs.com/windows/Browsers/firefox15/index.asp

Q: What Is Silver Tarnish and what causes it?

A: Silver jewelry when new looks bright and gorgeous. Over a period of time the same silver jewelry starts to show changes in color and turns from a yellowish tint to deep yellow and even black. This is called the tarnishing of silver and is a natural process. The notion that silver tarnish only occurs with silver jewelry made from low purity silver is not correct. The presence of Hydrogen Sulfide in any material that silver comes into contact with, is one of the prime reasons for silver tarnish. Sulfur containing materials generally cause silver to tarnish and Hydrogen Sulfide is just one of these. Certain foods like eggs and onions also hasten the silver tarnish process. The extent and speed with which your silver jewelry tarnishes is also related to the climate and in general, high humidity would result in silver tarnishing much faster.

Q: How can I keep my Sterling Silver Jewelry Tarnish Free?

A: There are a few easy steps to help prevent sterling silver from tarnishing. Tarnish is typically caused by things that we do or wear. Perfume, lotions, sweaty skin and hair products can all cause your jewelry to begin to tarnish. Leaving sterling silver jewelry sitting out exposed to the air most of the time can also contribute to tarnish. Before you put any jewelry on, you should make sure your lotion and perfume has soaked into your skin and all hair products, especially hairspray, should be applied. When you are removing your silver jewelry, you should take a few seconds to wipe it off with a soft cloth. Store it in an airtight container, such as a zip lock baggie or an airtight jewelry box. The less air and light your silver is exposed to when you aren’t wearing it, the less it will tarnish. If your sterling silver begins to show signs of tarnish, simply wipe it clean with a silver cloth. Most cloths come in two parts: a cleaning cloth and a polishing cloth.